FAQ

once you have chosen your forever piece of memorial jewellery and placed your order and paid you will receive a email confirmation off your order with a unique order number please use this number on all correspondence. once we receive your order we will send out a free post order pack with everything you need to send the ashes to us. 

At Design with Clarity, we create bespoke memorial jewellery that incorporates a small amount of your loved one's ashes. Here is an overview of the process we use to make our unique and personalised pieces of jewellery:

1. Order and Consultation: When you place an order with us, we will schedule a consultation to discuss your preferences for the design and style of the jewellery. This consultation can be done online, over the phone, by email or in-person.

2. Receiving the Ashes: Once we have received the ashes, we will handle them with the utmost care and respect. We only require a small amount of ashes to create your jewellery, usually about half a teaspoonful.

3. Creation of the Glass stone Our skilled glass artists use a small portion of the ashes to create a unique glass stone. The stone is created by heating the glass and incorporating the ashes into the molten material. We can use different colours and styles to create a truly personalised and unique piece.

4. Final Design: We will work with you to select the appropriate setting for your glass stone, whether it is a necklace, bracelet, ring, or earrings. We can also include additional personalised details such as birthstones.

5. Delivery: Once the jewellery is completed, we will ship it to you, or you can collect it from our studio.

Our bespoke memorial jewellery offers a tangible and lasting way to keep your loved one close to you. Every piece is unique and created with care and respect, ensuring that it serves as a cherished reminder of your loved one's memory.

We currently offer bespoke memorial jewellery for rings, earrings, and necklaces. We understand that our customers may have specific preferences for the type of jewellery they want to wear as a tribute to their loved ones, which is why we offer customisation options for each piece.

While we currently focus on these three types of jewellery, we are constantly exploring new options and designs to expand our product line. We are committed to offering unique and personalised ways to remember your loved ones, and we are excited to share new products with you soon.

We encourage you to check our website regularly and sign up for our newsletter to stay informed about our latest offerings. In the meantime, please do not hesitate to contact us if you have any questions or special requests. We are here to help you create a meaningful and lasting tribute to your loved one.

Our memorial jewellery is made from high-quality materials that are both durable and beautiful. The main material used in our jewellery is glass, which is carefully crafted to incorporate a small amount of your loved one's ashes. Our skilled artisans use a specialised process to heat the glass and mix in the ashes, resulting in a unique and personalised piece.

We also offer a variety of settings for the glass stones, including rim set and claw set we also offer the choice of sterling silver or gold. Our jewellery is designed to last for years to come, so you can cherish your loved one's memory for a lifetime.

In addition to glass and metals, we may also use other materials such as gemstones and pearls to create a truly bespoke piece of memorial jewellery. Each piece is crafted with care and attention to detail, ensuring that it is not only beautiful but also meaningful and unique to you.

We only require a small amount of your loved one's ashes to create a bespoke piece of memorial jewellery. Typically, we only need about a teaspoonful of ashes for each piece.

If you have any concerns or questions about the amount of ashes required for our memorial jewellery, please do not hesitate to contact us. We are here to guide you through the process and ensure that you are comfortable and satisfied with your final piece.

We understand that sending your loved one's ashes can be a delicate and emotional process. That's why we have a clear and secure process for receiving the ashes from our customers. Here's how it works:

1. Place an order: Once you have decided to order a piece of our bespoke memorial jewellery, you can place your order online or over the phone. We will then provide you with a secure mailing kit to send us the ashes.

2. Mailing kit: Our mailing kit includes a small container for the ashes and a pre-addressed, prepaid envelope. The container is designed to be leak-proof and is labelled with a unique identifier to ensure that it can be tracked throughout the shipping process.

3. Sending the ashes: When you are ready to send the ashes, simply place the container inside the pre-addressed, prepaid envelope and seal it securely. Then, drop it off at your local post office or arrange for a courier to pick it up from your location.

4. Receiving the ashes: Once we receive the ashes, we will confirm their safe arrival and begin the process of creating your bespoke memorial jewellery. We handle the ashes with the utmost care and respect, ensuring that they are secure and protected at all times.

If you have any concerns or questions about sending the ashes to us, please do not hesitate to contact us. We are here to support you through the process and ensure that your experience is as smooth and stress-free as possible.

At Design With Clarity we understand that our customers want their memorial jewellery as soon as possible. That's why we strive to create each piece with care and attention to detail, while also ensuring a timely delivery.

Our standard production time is approximately 2 to 3 weeks from the date we receive the ashes. This includes the time it takes to create the glass bead, set it into the chosen jewellery setting, and prepare it for shipping. However, the exact timeline may vary depending on the complexity of the item and any customisation options you choose.

We understand that waiting for your memorial jewellery can be a difficult and emotional process, and we appreciate your patience and understanding. We will keep you informed throughout the production process and provide you with an estimated delivery date as soon as possible.

If you have a specific deadline or need your jewellery sooner, please let us know and we will do our best to accommodate your request. We also offer rush production services for an additional fee. Please contact us for more information on rush orders.

Clear: Clear glass is transparent and colourless, allowing light to pass through with minimal distortion. It provides a classic and elegant look and is often used as a base for incorporating other colours or as a standalone choice for a clean and simple aesthetic.

Blue: Blue glass can range from pale, almost translucent shades to deep, vibrant hues. It evokes a sense of calmness, tranquility, and serenity. Blue glass is often associated with water, the sky, and a peaceful atmosphere.

Green: Green glass can vary from light and refreshing shades to rich and deep emerald tones. It symbolises nature, growth, and renewal. Green glass can add a sense of freshness and vitality to jewellery designs.

Red: Red glass is bold, passionate, and eye-catching. It represents love, desire, and intense emotions. Red glass can make a statement and add a dramatic touch to jewellery pieces.

Yellow: Yellow glass exudes warmth, energy, and brightness. It can range from pale lemon shades to vibrant, sunny tones. Yellow glass brings a sense of joy and positivity to designs.

Pink: Pink glass embodies sweetness, romance, and femininity. It can range from soft pastel pinks to vibrant, lively shades. Pink glass adds a delicate and charming touch to jewellery designs.

Amber: Amber glass has a warm, golden-brown hue reminiscent of natural amber resin. It conveys a sense of earthiness, warmth, and antiquity. Amber glass brings a touch of vintage and rustic appeal to jewellery creations.

Black: Black glass offers a sleek, sophisticated, and modern look. It can add depth, contrast, and a sense of mystery to jewellery designs. Black glass is often used to create bold and edgy pieces.

Teal is a captivating and versatile color that falls between blue and green on the color spectrum. It is a rich, deep shade that is often associated with tranquility, balance, and sophistication. When it comes to glass, teal can be achieved in various shades and tones, each with its own distinct character

Violet is a beautiful and enchanting colour that falls between blue and purple on the colour spectrum. It is a deep, rich, and often intense hue that embodies mystery, creativity, and spirituality. Violet is associated with qualities such as elegance, luxury, and introspection. When it comes to glass, violet can be achieved in various shades and tones, each with its own distinct character.

The Glass colours can vary from what is depicted on a chart or website due to various factors such as lighting conditions, manufacturing processes, and individual artistic techniques. Additionally, glass artists often have the ability to create custom colours and unique variations that may not be accurately represented in standardised charts or digital images.

When it comes to handmade glasswork, each piece is crafted with care and artistic vision, resulting in individual and one-of-a-kind creations. This uniqueness extends to the colours.